Quality at Nokia Siemens Networks

Quality isn’t an attribute that falls in your lap and stays with you forever. On the contrary, striving for quality is a continuous journey – for each one of us.

So what then is quality for us?

We believe that quality is about meeting and exceeding customer expectations. It is not only the quality of our environmentally and socially sustainable products, services and solutions, but also how we deliver them, and our attitude and relationship with our customers. Quality is an integral part of business management and embedded in business strategies, daily decisions, actions and our normal way of working – and it’s everyone’s responsibility to deliver that value to our customers to ensure their loyalty.

And what are we aiming at?

To becoming the industry’s No.1 in customer loyalty and operational excellence.

Quality at work

At Nokia Siemens Networks, quality is not just a strategy or theory, but is a mindset that we put in practice every single day – in all our decisions and actions. Quality is part of our company culture and values.

The extent of emphasis laid on ensuring we all “live” quality is also demonstrated by our annual Nokia Siemens Networks Quality Award, with over two hundred teams or more than 1,600 people participating in this year’s competition.

Examples:

  • Innovation not just in technology but also in business models in supporting the setup of a new virtual mobile operator with an advertising revenue model
  • Excelling in new product introductions, on time and with virtually zero software bugs at the customer interface
  • Creating true customer delight with a solutions approach to Services projects leading to repeat business

By making quality a personal mission for each one of us, we are able to deliver world-class quality to our customers and set industry benchmarks. It is our source of inspiration, energy and enthusiasm.