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Customer Retention Conference / March 15-18, 2010
This year’s Customer Retention Conference will give CSPs a chance to hear from the experts about this vital subject. Speakers will cover such topics as measuring the customer experience, how to increase ARPU in the current economic climate and how to tightly integrate CRM systems, campaign management processes and data warehouses to gain competitive advantage.
As a leading sponsor, Nokia Siemens Networks will have a major presence at the event, with the largest booth and a presentation by Anthony Hill, Head of Business Solutions for our West and South Europe region. Anthony will speak on 16th March on ‘Optimizing the use of touch points and channels across the customer lifecycle to more effectively target customers, enhance the customer experience and maximize customer retention.’