Success as a service provider used to depend largely on managing your network. Today it’s about managing end-user relationships. Competition for these relationships is intensifying, forcing investment in new technologies and services to reduce churn and enable growth. But service differentiation often comes at the price of greater network complexity and higher capital and operational costs.
Faced with these challenges, service providers need to create new end-user services, increase operational efficiency or redefine where the value truly lies within their organizations. This means reexamining business and operational processes to support new strategies or even entirely new business models.
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