| Nokia Siemens Networks

The biggest contributor to the increased volume of mobile data traffic is video, which analysts predict will reach 70% of overall traffic volume by 2016. For mobile operators, mobile video is a mixed blessing, generating more traffic, but little associated revenue. So, how can mobile operators dynamically ensure good network quality for selected applications and services and make a profit in the process? What if they could prioritize not only their customers, but also single applications? And what if they also had the tools to adapt video content to the actual network conditions and bring content closer to the customer?

Do you know...

When YouTube had highest number of concurrent live streams?

View answer

Viewpoints

Ruth Lileg @InnGritttt
What do dating services & mobile base stations have in common?, asks @irisheinonen in a @NokiaSiemensNet blog bit.ly/10YbI0G #CSPCX

Noora Lindblad @noolindb
#NokiaSiemensNet implements CEM for Zain - Voice&Data shar.es/ZvGPO via @ShareThis #CSPCX

kettle_lv2 @kettle_lv2
あまんちゅ！（6）［天野こずえ］ 600 円【楽天ブックス】 hb.afl.rakuten.co.jp/hgc/g00q0723.a… #cspCx

NokiaSiemensNetworks @NokiaSiemensNet
Our Vladimir Shaporov is happily showing #CSPCX demo at @NokiaSiemensNet #Innovation Days in #Moscow buff.ly/10AEles #1GBperday$

Päivi Kalske @kalske
Our Vladimir Shaporov is happily showing #CSPCX demo at @NokiaSiemensNet #Innovation Days in #Moscow buff.ly/10AEles #1GBperday$

Carlijn Adema @CarlijnAdema
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Päivi Kalske @kalske
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Sandra Decius @ds048380
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Päivi Kalske @kalske
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Ruth Lileg @InnGritttt
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Jane Rygaard @janerygaard
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Ruth Lileg @InnGritttt
#1GBperday #CSPCX RT @CXMWorld: Nokia Siemens Improves CEM Portfolio - Billing and OSS World smg.io/19lu2Qw #cem

Iris Heinonen @irisheinonen
Privacy important, also visible added value to consumers RT @BBCTech: EE defends user-data selling scheme bbc.in/10DUBMW #MBBFuture

Avantika Chauhan @Avantikaac
At #NokiaSiemensNet Analyst Day this morning: @MikkoHietanen talking about a big CEM/LTE focus, CEM for LTE insight & action #MWNice #CSPCX

Manish Chandra @Telecomzen
#1GBperday$ @NokiaSiemensNet #CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys Nokia Siemens CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#CSPCX @NokiaSiemens #1GBperday$ RT @CXMWorld: NSN Enhances CEM on Demand smg.io/10DPso4 #cem

Jan @jan_liebenberg
#CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys @NokiaSiemensNet CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys @NokiaSiemensNet CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#1GBperday$ @NokiaSiemensNet #CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys Nokia Siemens CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
Today is the day of #CSPCX news - new insight for CEM on Demand #NokiaSiemensNet lnkd.in/PZn2Xp

Our approach

Elisa Finland is using Nokia Siemens Networks' advanced QoS solution to prioritize time and resource critical traffic to ensure customers receive the service they have paid for even when networks are congested.

“Nokia Siemens Networks showed a deep level of commitment to increase our top line by improving the customer experience using an innovative end to end service performance management approach.” Petek Ergul, Head of Core Networks at Three, UK

A major European operator is able to manage 24/7 their services and assure the right quality level to customers with a completely new Service Operations Centre solution.

Visit our portfolio pages to read more about our solutions:
Quality of Service Differentiation
Service Quality Manager

Get involved

If you have any questions related to this innovative thinking topic please ask our experts.

iris [dot] heinonen [at] nsn [dot] com (Contact our experts ›)

Tech vision 2020

Our technology vision for 2020 is that mobile networks are able to deliver one Gigabyte of personalized data per user per day profitably.

Find out how ›

As mobile phones become increasingly useful to people’s everyday lives, they are using them indoors more and more, shining a dazzling spotlight on the need to provide good indoor coverage. The issue of poor indoor reception is aggravated by the use of modern construction techniques for buildings. According to a 2012 research report by Finland’s Tampere University of Technology, the penetration of wireless signals can be up to one hundred times weaker in new buildings than in old ones, with new regulations on building insulation set to make the situation worse. As more than 85% of data and 70% of voice traffic originate from within buildings, finding solutions to provide coverage in buildings is vital.

Do you know...

One of the most common causes of poor coverage in offices, homes and apartments?

View answer

Viewpoints

Ruth Lileg @InnGritttt
What do dating services & mobile base stations have in common?, asks @irisheinonen in a @NokiaSiemensNet blog bit.ly/10YbI0G #CSPCX

Noora Lindblad @noolindb
#NokiaSiemensNet implements CEM for Zain - Voice&Data shar.es/ZvGPO via @ShareThis #CSPCX

kettle_lv2 @kettle_lv2
あまんちゅ！（6）［天野こずえ］ 600 円【楽天ブックス】 hb.afl.rakuten.co.jp/hgc/g00q0723.a… #cspCx

NokiaSiemensNetworks @NokiaSiemensNet
Our Vladimir Shaporov is happily showing #CSPCX demo at @NokiaSiemensNet #Innovation Days in #Moscow buff.ly/10AEles #1GBperday$

Päivi Kalske @kalske
Our Vladimir Shaporov is happily showing #CSPCX demo at @NokiaSiemensNet #Innovation Days in #Moscow buff.ly/10AEles #1GBperday$

Carlijn Adema @CarlijnAdema
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Päivi Kalske @kalske
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Sandra Decius @ds048380
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Päivi Kalske @kalske
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Ruth Lileg @InnGritttt
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Jane Rygaard @janerygaard
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Ruth Lileg @InnGritttt
#1GBperday #CSPCX RT @CXMWorld: Nokia Siemens Improves CEM Portfolio - Billing and OSS World smg.io/19lu2Qw #cem

Iris Heinonen @irisheinonen
Privacy important, also visible added value to consumers RT @BBCTech: EE defends user-data selling scheme bbc.in/10DUBMW #MBBFuture

Avantika Chauhan @Avantikaac
At #NokiaSiemensNet Analyst Day this morning: @MikkoHietanen talking about a big CEM/LTE focus, CEM for LTE insight & action #MWNice #CSPCX

Manish Chandra @Telecomzen
#1GBperday$ @NokiaSiemensNet #CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys Nokia Siemens CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#CSPCX @NokiaSiemens #1GBperday$ RT @CXMWorld: NSN Enhances CEM on Demand smg.io/10DPso4 #cem

Jan @jan_liebenberg
#CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys @NokiaSiemensNet CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys @NokiaSiemensNet CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#1GBperday$ @NokiaSiemensNet #CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys Nokia Siemens CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
Today is the day of #CSPCX news - new insight for CEM on Demand #NokiaSiemensNet lnkd.in/PZn2Xp

Our approach

One of Nokia Siemens Networks' European operator customers was the first to implement a complete re-farming solution for 3G, including load balancing to distribute traffic and avoid network congestion, in an urban environment.

Mosaic Telecom is already using femtocells to improve their predominantly rural presence with the first commercial deployment of femtocells in the AWS spectrum.

Innovation award for Flexi Zone by Small Cell Forum Industry Awards.

Visit our portfolio pages to read more about our solutions.

Get involved

If you have any questions related to this innovative thinking topic please ask our experts.

iris [dot] heinonen [at] nsn [dot] com (Contact our experts ›)

Tech vision 2020

Our technology vision for 2020 is that mobile networks are able to deliver one Gigabyte of personalized data per user per day profitably.

Find out how ›

Social media represent a golden opportunity for operators to get a better view of their users’ online behaviour and improve their services to them. By using all the advantages of social media operators can make their customer relationships deeper, more enduring and more profitable. But to use social media insights across the company, not only for interacting with customers, is still a distant dream for many operators. A truly integrated 360° view to customers includes their social media presence and influence as well as the network and service view of their experience.

Do you know...

1 2

Which event won the gold in social media coverage at the London major athletic event in 2012?

View answer

Viewpoints

Ruth Lileg @InnGritttt
What do dating services & mobile base stations have in common?, asks @irisheinonen in a @NokiaSiemensNet blog bit.ly/10YbI0G #CSPCX

Noora Lindblad @noolindb
#NokiaSiemensNet implements CEM for Zain - Voice&Data shar.es/ZvGPO via @ShareThis #CSPCX

kettle_lv2 @kettle_lv2
あまんちゅ！（6）［天野こずえ］ 600 円【楽天ブックス】 hb.afl.rakuten.co.jp/hgc/g00q0723.a… #cspCx

NokiaSiemensNetworks @NokiaSiemensNet
Our Vladimir Shaporov is happily showing #CSPCX demo at @NokiaSiemensNet #Innovation Days in #Moscow buff.ly/10AEles #1GBperday$

Päivi Kalske @kalske
Our Vladimir Shaporov is happily showing #CSPCX demo at @NokiaSiemensNet #Innovation Days in #Moscow buff.ly/10AEles #1GBperday$

Carlijn Adema @CarlijnAdema
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Päivi Kalske @kalske
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Sandra Decius @ds048380
Blog @NokiaSiemensNet by @irisheinonen “What do dating services & mobile base stations have in common?” bit.ly/11GtuqV #MBBFuture

Päivi Kalske @kalske
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Ruth Lileg @InnGritttt
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Jane Rygaard @janerygaard
Summary of #MWNice discussions: #CSPCX, #NFV, #BSSOSS, #telcosecurity #OSSii, #SON - all part of our present and future #NokiaSiemensNet

Ruth Lileg @InnGritttt
#1GBperday #CSPCX RT @CXMWorld: Nokia Siemens Improves CEM Portfolio - Billing and OSS World smg.io/19lu2Qw #cem

Iris Heinonen @irisheinonen
Privacy important, also visible added value to consumers RT @BBCTech: EE defends user-data selling scheme bbc.in/10DUBMW #MBBFuture

Avantika Chauhan @Avantikaac
At #NokiaSiemensNet Analyst Day this morning: @MikkoHietanen talking about a big CEM/LTE focus, CEM for LTE insight & action #MWNice #CSPCX

Manish Chandra @Telecomzen
#1GBperday$ @NokiaSiemensNet #CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys Nokia Siemens CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#CSPCX @NokiaSiemens #1GBperday$ RT @CXMWorld: NSN Enhances CEM on Demand smg.io/10DPso4 #cem

Jan @jan_liebenberg
#CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys @NokiaSiemensNet CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys @NokiaSiemensNet CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
#1GBperday$ @NokiaSiemensNet #CSPCX @ZainKuwait RT @CXMWorld: Zain Kuwait deploys Nokia Siemens CEM platform smg.io/10DPtIA #cem

Päivi Kalske @kalske
Today is the day of #CSPCX news - new insight for CEM on Demand #NokiaSiemensNet lnkd.in/PZn2Xp

Our approach

Reduce churn in a targeted segment from 10% to 1% in just three months; Achieve a positive cash flow of over €3 million a year by prioritizing quality problems based on customer impact.

Increase revenue €17m in 3 months, with a €50m projected revenue boost for the first year by focusing resources on the most important customers. Innovation award with Telkomsel for CEM by GTB Award.

Finalist in Light Reading’s Leading Light with CEM on Demand.

Aegis Graham Bell innovation award for CEM.

"Operators rank Nokia Siemens Networks at the top in Customer Experience Management", Current Analysis survey 2012.

“CEM on Demand gives NSN an attractive value proposition to operators, as the simplified view of network KPIs is ideal for chief marketing officers and network engineers.” Telecom Business Review.

"New on-demand solutions cut right to the heart of some key operator pain points in operations and customer care, giving them insights for profitable decision making.” Sheryl Kingstone, director of research at Yankee Group

Visit our portfolio pages to read more about our solutions.

Get involved

If you have any questions related to this innovative thinking topic please ask our experts.

iris [dot] heinonen [at] nsn [dot] com (Contact our experts ›)

Tech vision 2020

Our technology vision for 2020 is that mobile networks are able to deliver one Gigabyte of personalized data per user per day profitably.

Find out how ›