Print
Enriched customer experience
Today, more and more communications service providers are announcing that it is their key priority to better address the individual needs of their customers.
Creating greater customer satisfaction will generate higher customer lifetime value. With our solutions, you can gain a deeper insight into your customers’ behavior, helping you to build your entire business around their needs - from the service portfolio and network and service quality, to charging and customer service.
Competition is intense and churn rates are high in many markets. Service providers can raise their competitiveness and improve their profitability significantly by becoming more customer-centric.
Latest articles
Is the world divided by broadband?
The digital divide has been talked about for years. But how well is the world doing in closing the gap? Despite the huge success of mobile communications, when it comes to broadband Internet access, the picture is not so rosy.
Is the world divided by broadband?
The digital divide has been talked about for years. But how well is the world doing in closing the gap? Despite the huge success of mobile communications, when it comes to broadband Internet access, the picture is not so rosy.
Surf’s up. The rising wave of mobile browsing
People in emerging markets are rapidly embracing mobile Internet browsing, paralleling the growth seen in mature markets. It’s a phenomenon that is opening up business opportunities for operators, beyond simply providing high quality access.
Could our ‘digital self’ happily reside with CSPs?
With more and more services being made available online, consumers increasingly refer to their ‘digital self’ – the labyrinth of data, passwords and security codes that essentially make up their online identity.
U.S. texting raises $11 million for Haiti
Cellphone users in the United States have contributed more than $11 million to Haitian earthquake relief through text messages in what is being hailed as an unprecedented mobile response to a natural disaster.