- Portfolio A to Z
- Carrier Ethernet Transport
- Customer Care Automation
- Customer Experience Management (CEM) for Liquid Net
- Device Management
- Heterogeneous Networks
- Integrated Packet Transport Network
- Mobile Backhaul
- Mobile Site Connectivity
- Multi Vendor Configuration Management and Optimization
- Multilayer Optimization
- Multiservice IP Backbone
- Network Sharing
- Operator Content Delivery Network (CDN)
- Policy Integration Package
- Quality of Service Differentiation
- Self Organizing Networks
- Service Operations and Management
- Smartphone Friendly Networks
- Subscriber Data Management
- Voice over LTE
- WCDMA Refarming
- Liquid Net
- Customer Experience Management
- Latest launches and updates
- Business Needs
- News & Events
- Innovative thinking
- About us
- Global presence
- Government relations and policies
- Contact us
- Directory of contacts
Putting people first: Enriching the customer experience
The power of an open ecosystem
Working together to create openness and an industry ecosystem
On the face of it, mobile broadband has been a huge success story, enjoying rapid take-up in many markets. However, the potential goes way beyond the basic access that many operators have seen so far. To build a sustainable future for mobile broadband we must create new opportunities – and that will take innovation, the like of which we have yet to see in our industry
LTE lab to support early US deployments
US operators are forging ahead with plans to be among the first in the world to deploy Long Term Evolution (LTE) mobile networks. To support their preparations, Nokia Siemens Networks has established an advanced LTE test and development facility in Dallas, which is already home to a large technical facility that has been working on mobile technologies for many years.
Make your customers feel special
Enriching the customer experience is the route to lower churn and higher profitability. The key is to keep customers happy as their communications needs evolve over the years.
The rise of the mass-niche market
Data is the black gold of the 21st century, claims high-profile consultant Alan Moore. And the data created by people’s online social interactions reveals much about their buying behavior. We find out more about the science of social marketing intelligence.
Taking mobile data to new heights
Mobile operators are engulfed in subscriber data that could be used to boost their gains from the mobile Internet access phenomenon. But investment in data management systems is needed first.
Paying your way – the power of unified charging
Unified charging and billing systems give customers the freedom to choose the services they want and to pay for them in the most convenient way. It’s one of the most visible ways of enriching the customer experience.
Two sides to a business model
In a world of IP-based convergence, new business models are needed to open up essential new revenue streams. The Telco 2.0TM initiative advocates a two-sided business model with third party businesses on one side and consumers on the other.
Vodafone makes an aggressive carbon commitment
When one of the world’s largest communications groups announces new plans, the industry tends to listen. For an insight into Vodafone Group’s aims for carbon emission reductions, unite exclusively interviews Miguel Arranz, Head of 2G Product, who has been instrumental in developing the company’s commitment to energy saving.
Mobile broadband sweeps across Latin America
Mexico recently joined the mobile broadband party following the launch of Telcel’s 3G network, which, thanks to its excellent customer experience, is proving a hit with subscribers. The success of this leading provider reveals much about the huge potential for mobile broadband.
Orange chooses Carrier Ethernet for enterprise markets
As businesses of all sizes become increasingly dependent on information to run their operations, the market for Ethernet Services to interconnect business sites and data stores is rising. It’s an opportunity that Orange Business Services is meeting in France with Carrier Ethernet technology.
Towards zero emissions in the world’s most demanding market
Softbank Mobile of Japan is raising its operational efficiency and cutting its carbon emissions by deploying Nokia Siemens Networks Flexi Base Stations.
The Smart vision for Internet on-the-go
Smart in the Philippines is launching mobile broadband based on its newly rolled-out HSPA network. As well as bringing personal Internet access to millions, it’s an important part of the provider’s strategy to raise its presence among higher-spending customers.
Brazilian adventurers prove rural connectivity benefits
In late 2008, an intrepid team set out to discover how mobiles could improve the lives of the poorest rural Brazilians. They found a real need for connectivity and proved the business case for operators.
Nokia Siemens Networks wins Environmental and Service awards
Nokia Siemens Networks has picked up two top awards for its products and services in China. In December 2008, the fourth annual IT Time Weekly awards gala chose the company as the winner of two categories: ‘Customer Service’ and ‘Most Environmentally-friendly Product’.
Specialist communications from expert partners
Providing highly-specialized communications for industrial applications often calls for the local expertise of a sales partner. unite looks at the work of one such company, WWW NETWORKS in the Middle East, to find out more.
How pleased are your customers?
In free markets across the world, no matter what the industry, the top businesses have a common characteristic – satisfied customers. A company’s profitability, sustainability and competitiveness all stem from a solid base of customers who are willing to come back to buy more of its products or services.