The building blocks of a customer-centric business

Building more valuable customer relationships

Rajeev SuriClearly, 2009 was a tough year for the communications industry, although nowhere near as painful as it was for the automobile, banking, construction and retail industries. But as operators tell me about their plans, I think we have reasons to be more optimistic about 2010.

Oi cuts OPEX by a quarter with managed services deal

Managed services allow Oi Brazil to cut costs and free up the resources it needs to secure its future expansion.

Driving growth in the digital world – imagine the opportunities

“My subscribers are asking for more services and more personalized services.” “My market is changing and I need to transform my business.” “I am looking for brand new revenue opportunities.” “Can Nokia Siemens Networks help me?

Smart ways to capture booming mobile broadband business

Mobile Broadband is a huge opportunity for the whole communications industry. Making networks ready to deliver the superior experience that consumers expect is the issue of the moment … and the answers are available today.

The right price for all customers, all the time

Tailoring services is one aspect of customer centricity, building individual price plans is another. With intelligent pricing, a operator can give its customers the advantage of doing more for less, while protecting its profitability and growing its revenue.

TeliaSonera builds Europe’s first multi city LTE/4G network

Long-time partners TeliaSonera and Nokia Siemens Networks have agreed a deal to broaden LTE/4G coverage, meeting growing Nordic and Baltic demand for the best mobile broadband.

Efficient operations are the foundation for 3G success

From enhancing staff competence, to developing systems that eliminate integration overheads for new services, Thailand’s AIS is putting itself in a good position to capture the 3G opportunity. 

Fast upgrade to create future-proof Danish network

When it chose Nokia Siemens Networks to upgrade its 2G and 3G network, Telenor aimed to create a high-performing, future-proof network to serve its Danish customers. Lowest total cost and fastest time to revenue were prime requirements.

Telefonica faces the future

With innovative service ideas and a dedication to customer satisfaction, Telefonica Moviles Mexico is set to continue as a big name in the Mexican mobile market. We interview Miguel Calderon, Director of Strategy at Telefonica Moviles Mexico, to find out more.

Go green, save energy, win customer kudos

Environmental issues and climate change are rarely out of the headlines. unite examines how operators can have a green image and save costs at the same time.

SFR leads with all-IP to meet customer demands

French telecommunication operator SFR has a clear vision for meeting its customers’ changing needs with a converged fixed and mobile offering built on all-IP technology.

Technology talk

We take a look at some of the latest innovations from the Nokia Siemens Networks' product, solutions and service portfolio.

Technology talk: Network of One: the transformation blueprint

Focusing on customers and delivering an individual communications experience in a highly efficient way is critical if operators are to continue to succeed. Our Network of One is a guide to help operators transform their current infrastructure, operations and business models to achieve that focus while maintaining a high level of efficiency.

Technology talk: All-IP mobile backhaul – the power behind LTE

Optimizing mobile backhaul to cope with the vast rise in data traffic created by next generation radio access is a growing requirement for many operators, as is the need to cut the cost per bit for bandwidth-heavy applications.

Technology talk: Click-Boom user experience with HSPA and I-HSPA

Nokia Siemens Networks - SiteStar is an innovative cooling cabinet that can triple battery life and cut the electricity consumed for cooling base station batteries by up to 95 percent.

Technology talk: Smart networks for smart phones

Smartphones have made the vision of being always-on a reality. Applications such as push e-mail or instant messaging constantly transfer data to the phone, ideally all day long. In reality however, users complain about the battery of their shiny new phones being exhausted all too quickly.

Technology talk: More coverage, more capacity, fewer sites

A superior customer experience of mobile broadband means the service being available everywhere. This means that coverage needs to be extended beyond urban areas, while mobile broadband connectivity within buildings needs to be improved.

Technology talk: SON: Simple self-optimization of complex networks

Today’s mobile networks are increasingly complex as new equipment, elements, nodes and software are added constantly. With 2G and 3G networks already running in parallel, and with the prospect of LTE as well, automation and optimization of mobile networks could make life much easier for operators.

The ICT behind cities of the future

Smart Cities are an innovative concept that can improve people’s lives, while also helping the planet. The communications industry has the experience and capabilities to make city living more efficient.

Digital safety, putting trust into the customer experience

Today’s consumers are concerned about the security of their digital data, with many experiencing misuse. Happily, operators are seen as being a trusted keeper of data.

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