Unify your operations and business systems to manage business transformation

As the Internet and communications networks merge ever more closely, service providers must meet the demands of  a wider range of customers – young, old, small business, large corporations and a host of others. To compete effectively, they must also shorten the time between the introduction of the service and its adoption by the mass market.

The major challenge for service providers today is providing higher value for end-users whatever their location, contract or payment method is while facing constant, intense cost pressures and operating in increasingly complex value networks. Providers are often hampered by a large number of different operational business systems that are difficult to integrate. It is estimated that more than 60% of OSS spending goes on maintaining such systems.

Unify systems to manage business transformation

Moving forward there is a need for simplified and consolidated platforms and tools, redesigning many of the operational processes to become more end-user centric with charging and care as well as service management.

End-user-focused and interworking OSS and BSS systems can link up personnel in Marketing & Sales, the Help Desk, Engineering, and Operations - for example to improve customer enquiry response times, to create offers that better meet customer needs, or to fix system outages before they affect the actual services offered.

Consolidating the OSS and BSS infrastructures is also a pre-requisite before embarking on the new road to more complex service compositions involving the value from third parties in many places. A coherent and up-to-date view on operational as well as chargeable events in the delivery network(s) is a key asset in dealing with business partners.

Remove business ‘silos’ step-by-step

Dissolving OSS and BSS silos can be a long-term process that often requires several distinct steps. Starting with a few selected umbrella systems to give a combined view of key OSS data, service providers can graduate to a fully unified OSS landscape with a single strategic OSS for functional areas.

In charging, some providers have to converge the charging function for the various network services into a unified system. This will then be the core to further converge post-paid and prepaid charging into a single charging system, followed then by harmonizing the charging system with CRM/ERP systems.

Combined with fine-tuned, streamlined and automated processes, these revamped OSS/BSS solutions ensure that the service provider gets the highest possible productivity.

Greater flexibility, a stronger future

Solutions from Nokia Siemens Networks’ consolidate the many systems needed to directly reduce integration, maintenance, and operational costs. Numerous benefits result, including more efficient operations, greater flexibility in adopting new business models, easier introduction of attractive services and better management of the end-user experience.

Our passion lies in driving costs down and revenue up for our customers. Our strength lies in operator process knowledge and business process automation, achieved through operations and business software and complementary consulting and integration services. We understand the dynamics of the ecosystem of operators and our OSS and BSS offering addresses the crucial issues in managing the business transformation.