Network efficiency: Insights into Global Service Delivery

One of the most effective routes to extreme efficiency in network operations is through outsourcing. It’s a growing movement among operators worldwide.

It’s also a trend that Nokia Siemens Networks is supporting with a centralized, global service delivery model via three Global Network Solution Centers (GNSC) in Lisbon, Chennai, and Noida. The aim is to provide efficient and reliable network operations while enabling operators to free up resources to focus more on serving their customers.

Going global brings huge economies of scale with common tools, processes and competences. The GNSCs also undertake demanding tasks in the consulting and integration, planning and optimization phases of a operator’s project.

A superb example of the benefits of such outsourcing is Vodafone Australia, which has transferred the responsibility for managing its multi-vendor networks to Nokia Siemens Networks from the Chennai GNSC.

“Vodafone decided to move to an environment where we could focus on our true core business, and rely on other people to deliver the back-end services for us,” explains Andy Reeves, Chief Technology Officer, Vodafone Australia. “The key strength is the relationships. It’s like when you outsource anything. There’s a great big contract, but in the end, it’s all about the people.”

Full support for Vodafone Australia

The companies engage in a true business partnership, as Nokia Siemens Networks helps Vodafone Australia with budgeting, high-level planning and sourcing. “That works both in a reactive sense, like break and fix, as much as in proactive terms, in for instance, performance and compatibility management,” explains Peter Ryan, General Manager, Technology Operations, Vodafone Australia. “Basically, everything new that we want to put into our network comes through Nokia Siemens Networks.”

As well as efficiency, the GNSCs are able to provide round-the-clock support, so important in today’s fast-paced markets. When launching a new service, for example, everything from planning to deploying to managing the network would conventionally happen locally, with the work being performed during normal eight-hour days. But with Global Service Delivery, everything can be worked out on a 24/7 basis.

“It’s a real credit to both organizations, they have come together over the last year to create what is a great experience for Vodafone customers in Australia,” concludes Reeves.