Customer Successes

Your customers are as important to us as they are to you. Don’t just take our word for it, find out how we’ve helped other Communication Service Providers (CSPs) build valuable customer relationships and develop their businesses.

Below are some recent highlights of our customers’ successes. You can also find success stories specific to your challenges or business area by using the filters and search on the left. Browse all our success stories and discover how we’ve helped others overcome their challenges.

2012-01-25 | Telkomsel Indonesia set to save 50% in CAPEX with Nokia Siemens Networks IP Transformation Solution

A thorough assessment of Telkomsel’s existing IP investments revealed that many assets were underused. Making better use of the capacity already contained in its networks will enable Telkomsel to make substantially lower capital investments as it progresses towards an all-IP future.

2012-01-13 | Audit and optimization helps PTC Poland reduce dropped calls by up to 20%

Even when networks are running without any major problems, a thorough audit can unveil a range of possible improvements. A six-week project for PTC Poland revealed exactly how the communications service provider (CSP) could benefit.

2012-01-13 | Automated Customer care Solution VIPnet resolve customer problems 10% faster

Rapid growth and innovation spelled success for VIPnet, but it also left the Croatian provider operating a complex network that was difficult to monitor effectively without integrated network management solutions.  In addition, Customer Service needed real time information about events and used services for each customer. Implementation of an automated customer care solution from Nokia Siemens Networks enables VIPnet to resolve customer problems faster and more efficiently.

2011-12-14 | Bharti Airtel leads with mobile broadband quality

Bharti Airtel has implemented a Customer Experience Management (CEM) platform into its network to optimize and enrich user experience of its customers. The operator has chosen Nokia Siemens Networks to provide and deploy its CEM platform and services across India. The CEM platform maintains and stores real-time experience metrics for every subscriber in the network enabling Bharti Airtel to proactively cater to customer needs. 

2011-12-12 | Radio modernization helps MobiNil compete in challenging Egyptian market

A major project to modernize its GSM and 3G network is set to strengthen MobiNil’s performance in the fiercely competitive Egyptian market and help it to take market share. The project will also ready the network for eventual migration to LTE.