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PrintJason Marcheck, Custom Research Director, Current Analysis
“NSN currently enjoys some perception advantages over its immediate rivals in the burgeoning CEM solution market. NSN´s early championing of CEM, as early as a year ahead of rivals, is likely responsible for the companies positive recognition among operators.”*
* Source: Customer Experience Management: Operator Strategies and Purchase Horizons published by Current Analysis, March 2012, authored by Jason Marcheck, Custom Research Director. For more details