Take self care to the next level
With the share@once product suite for social media, web and smartphones, you can manage the end-to-end process of customer self care. By meeting customers where they are, you can deepen customer engagement, encourage self care and improve efficiency by making it possible to manage communications services on the channels customers use every day.
Available for Facebook, the web and smartphone, share@once enables personalized, intuitive and real-time customer self care to enhance the customer experience, while reducing operational costs.
Whatever channel your customers choose, share@once enables them to manage their profiles and their account, accept new offers and tariff plans, see their account balance, prevent unexpected bill shock, and easily manage top-ups and vouchers.
On social media channels such as Facebook, share@once takes self care to a new level, supporting the fast launch of new offers and creating demand through viral marketing. Customers can ‘Like’ or ‘Recommend’ new offers, which their friends can see. You can offer special rates and incentives to early adopters and users whose friends follow their recommendations.
The business benefits
- Faster and higher take-up of new tariff improving ARPU
- Higher visibility of new promotions, attracting both new and competitors’ subscribers
- Savings in marketing budgets for traditional media
- Greater insight into what customers really want
- Significant reductions in customer care costs
Why Nokia Siemens Networks?
Nokia Siemens Networks is a leader in charging and billing solutions with over 300 customers serving 555 million subscribers worldwide. share@once is complemented with systems integration to deliver an efficient care solution. It is pre-integrated with our market leading charge@once unified product and is based on an integration architecture that supports easy future extensions and enhancements.
Find out how to Take self care to the next level.
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