From resource monitoring to customer-centric service monitoring
With NetAct Advanced Monitor you’ll always have an end-to-end view - from network resources to services. Your experts can focus on the most important service-related problems, thanks to the powerful alarm consolidation and correlation of NetAct Advanced Monitor.
As telecom networks continue to evolve with new technologies and service, you’ll want to deliver exceptional customer experience in order to stay competitive while keeping OPEX down.
Automated and agile monitoring is a must when you need to do more with fewer resources in a very complex environment.
Our NetAct Advanced Monitor helps you find essential data quickly. With our combined resource and service monitoring, you can immediately pinpoint those problems that may affect your customers’ service.
NetAct Advanced Monitor provides an end-to-end view of your network resources and services, since the automatic root-cause analysis maps services to network resources. For example, you can very quickly identify why a conference call service is not working properly.
With NetAct Advanced Monitor, you can monitor large multi-vendor and multi-technology network and benefit from off-the-shelf integration with other vendors’ systems. This allows you to save integration costs while speeding up time-to-market of new services.
You can also take full advantage of the intelligence and automation built in the product. For example, the powerful alarm correlation is based on the topology knowledge in NetAct Advanced Monitor, ready for your use from day one.
The business benefits
- Integrated resource and service monitoring helps you reduce OPEX
- you can flexibly adapt to the requirements of a specific technology or vendor
- you can allocate your monitoring personnel efficiently
- Event processing and automation
- you can automate your root-cause analysis and event management
- hide network complexity with domain and connectivity correlation
- Retain your customers by ensuring network services and resources
- identify quickly the possible impact on customer services
- Full support for multi-vendor, multi-technology networks
- off-the-shelf multi-vendor integration saves time and budget
Why Nokia Siemens Networks?
Our OSS offering brings together pre-integrated software and related professional services across the network, IT and the entire customer lifecycle.
We have over 400 NetAct monitoring and service quality management customers worldwide.
Contact us to find out more about how we can help you move from resource monitoring to customer-centric service monitoring.