Connected Care is a new way of working with network operators. A more proactive mode of support, it ensures that the services provided to end users are continuously available and match agreed performance levels.
While still delivering classic backup services and ensuring restoration and repair, Connected Care offers a new but proven three-step maintenance model.
In the Predict phase, Nokia Siemens Networks monitors the vital signs of the network, looking for any potential problems. Automated data collection and analysis gives a real-time picture of the network's state of health.
In the Prevent phase, immediate corrective action is proposed to prevent any imminent problems. These are implemented in close co-operation with network operations.
Lastly, in the Improve phase, experienced Care experts will work out a long term improvement plan with the customer.
In addition, Learning Solution Projects aim to match the operator’s continuing competence development to its strategy and business objectives using innovative blended learning.
Connected Care is suitable for operators looking for maximum network availability and connectivity while making best use of resources.
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