Proactive Care

“Care goes proactive”

Always connected with Nokia Siemens Networks Proactive Care solutions

What's the use of the best mobile and the most attractive services and applications if you can’t get connected to the network?

Based on years of experience and the knowledge we gain every day from our global deployments, we have developed a new powerful services offering called Proactive Care.

Why wait for something to happen to the network? We offer the experience to predict where something might go wrong and prevent network problems before they occur and affect user satisfaction. Service providers are looking for new ways of doing business. They are fighting for consumers on two fronts – cost and quality. Teaming up with the customer means service providers can offer higher network quality, connectivity and availability. Teaming up with Nokia Siemens Networks means that the users are always connected.

Performance protection through avoidance

In the near future, there will be more than 5 billion people connected all around the world.
How to serve to such a vast field of customers? How to react to the challenges that complex networks and solutions bring?

In this new world, there is no time for reaction, so we need to predict, we need to prevent and we need to improve that what is already there. This is what "Care goes proactive" means!

  • In the predict phase, we actively monitor the “vital signs” of the network looking out for any potential problems. Automated data collection and analysis gives us a real-time picture of the network’s health state.
  • In the prevent phase, we propose immediate corrective action to prevent any upcoming problems. Action is implemented in close cooperation with network operations.
  • Lastly in the improve phase, Care experts with vast experience from other operators will do a root cause analysis of different preventive actions and work out a long-term improvement plan with the customer.

Care goes proactive value proposition

  • Revenue protection through avoidance
    Each call/SMS/MMS that does not go through is lost revenue and increases the risk of customer churn. We have the right measures in place to avoid this.
  • Always connected with Nokia Siemens Networks Care
    We have the measures in place to ensure ongoing connectivity. 
  • Ongoing high network quality
    By predicting possible malfunctions that might affect network performance and fixing them before they harm the network function, we prevent the kind of bigger problems that can typically affect the quality of service to consumers.
  • Improved maintenance efficiency
    Our global reach and systematic methodologies enable us to continuously improve maintenance processes.
  • Find one, fix many
    Even the best-run network will have occasional problems. When it does, it is important to have the measures in place to re-use any fixes we discover. Our methodology enables us to use our experience and deploy any fixes among our customers to prevent similar faults occurring in future.