Managed Services Delivery Capabilities

Control your costs and guarantee network performance with the efficient processes and industry best practices we’ll use to run your services

Handing over some of your services to be run by someone else can be daunting. That’s why we’ve developed a model that ensures you’ll get increased efficiency and quality in your networks.

You’ll be able to choose combinations of different shared and dedicated resources to deliver your services.

Global Network Operation Centers (GNOCs)

At the heart of this model are our Global Network Operation Centers. These multi-technology, multi -vendor central delivery hubs use automated and standardized tolls so you’ll benefit from our economies of scale.

It means we have a shared delivery concept, so we don’t duplicate organizations, but instead consolidate multiple elements into a single operation.

Take a closer look at our Global Service Delivery

Employee transition

Apart from wanting to be confident that you’ve found a partner with the right delivery capabilities, many of you are concerned about the effect that a managed services deal could have on your workforce.

We have successfully transferred more than 14,500 people from operators to work for us as part of managed services agreements. Whether it is 60 people from Elisa in Finland or an 8500 -strong workforce from Oi in Brazil, we give a warm welcome to former operator employees.

Watch our employee transition video

Tools

We have developed a set of multi-faceted tools that helps you automate by lowering operational costs through increased automation, harmonize by optimizing investments and minimizing system integration, maintenance and operating costs and consolidate by providing a holistic view to services and resources enables efficient use of people resources and systems.

We have tools for many different situation including those to help fix faults,  to improve network visibility across vendors, to provide end-to-end service view and parameter creation, for real-time analysis despite of OSS/network outages, to streamline process interfaces, for statistical analysis and modeling to prevent faults and to speed up problem resolution.

The automation and standardization tools fall into three broad categories:

  • Industry-leading OSS tools such as NetAct, Traffica
  • Best-in-class, off-the-shelf partner tools which are customized for specific operations, such as IP Tune
  • More than 100 innovative tools that we have developed and use at our GNOCs such as ClearCode, Online Cell Outage, Heartbeat, and RIVA tools 

The business benefits

  • Achieve up to 20% OPEX savings
  • Reduce complaints through quick problem resolution
  • Minimize risk and focus on your core business
  • Access to experts in the latest technologies such as LTE

Why Nokia Siemens Networks?

We are the world’s leading managed services vendor with more than 2,600 experts in our 4 GNOCs handling around 180 million alarms a month and resolving 175,000 customer problems.

We currently have more than 350 managed services contracts, serving a subscriber base of 650 million and managing 1.1 million network elements. With 60% of these network elements from other vendors, we have deep multivendor experience.

Find out how our Managed Services Delivery Capabilities can help control your costs