Managed Service Operations & Assurance

 

Leading in Managed Services

Improve customer experience while increasing operational efficiency

Our Managed Service Operations and Assurance enables operators to focus resources on core activities and to improve overall customer satisfaction – for example, by marketing new services and business innovations to your customer base as well as potential new subscribers.

How can Nokia Siemens Networks managed service operations and assurance help?

As non-voice services become more important to both customers and operators, ensuring the best customer experience across your service portfolio can help you to:

  • increase service use and revenue

  • reduce churn

  • improve your brand image

  • achieve competitive differentiation

Nokia Siemens Networks Managed Service Operations and Assurance includes:

  • monitoring , reporting and analysis of service performance and end-user experience

  • structured problem solving and troubleshooting

  • proactive service performance optimization

Managed Service Operations and Assurance
 

Operational benefits of Managed Service Operations and Assurance from Nokia Siemens Networks

Nokia Siemens Networks’ solution ensures continuous service quality over time. We have the expertise and capacity to cope with the many different end-user service delivery ecosystems our customers have developed.

By bringing a continuous visibility over the service performance, our solution gives you better insight into service usage by your end users.

Financial benefits of Managed Service Operations and Assurance from Nokia Siemens Networks

Our solution enables you to increase service operations efficiency while improving cost predictability.

While we focus on managing and assuring the quality of end-user services, we also give you more control over your investment in service operations and assurance.

Why choose Nokia Siemens Networks?

Choosing Nokia Siemens Networks as a partner in service management enables you to achieve profitable end user service in a challenging environment. We offer:

  • long experience in multi-technology, multi-vendor network operations and a worldwide track record of more than 200 managed service contracts

  • proven expertise in end-to-end service optimization and assurance activities, with over 100 service optimization and assurance projects delivered

  • flexible and scalable professional services including strong local expertise

  • remote service delivery capability through our Global Network Solution Centers, for a customized and cost-efficient solution

  • a complete solution including world-class global OSS tools