Improve customer satisfaction and cut OPEX with an automated care solution that vastly reduces the time it takes to solve customer problems.
In today’s increasingly competitive market, customer service is one of the few things customers use to differentiate between operators.
And ever more complex services are brought to market, customer service is becoming more complicated and expensive.
We’ll help you get the most out of your customer service with our automated solution that helps you solve customer problems in seconds.
You’ll be able to increase the number of calls your staff can deal with and reduce the number which have to be passed on to technical staff, freeing them up to focus on running your network.
Our Customer Care Automation solution allows you to deal with the same number of calls, but with 20% less staff.
On average, our solution results in 35% fewer complaints being escalated to technical staff and 60% fewer to IT Operations, while the time taken to deal with each one drops by 50%.
We’ll give your front-line staff the information they need to respond quickly and efficiently to solve customers’ problems.
The easy-to-use interface means your customer support agents can start using it immediately to set up new use cases without coding.
When presented with a customer problem, the solution automatically looks for potential causes of the problem across your systems and devices to locate and define the reason for the complaint. This is combined with data about the user’s individual experience to offer a one-click, one-screen resolution, so problems are solved the first time.
Even when calls do need to be passed on to technical staff, they’ll have more information at their fingertips to help them solve problems faster.
The business benefits
- Reduce OPEX through more efficient handling of customer problems
- Increased customer loyalty
- Increased customer satisfaction
Why Nokia Siemens Networks?
With 2,500 experts worldwide, we have the expertise, capability and experience to optimize your customer support. Customer satisfaction is a key priority for you, and our solution is already being used by many leading operators to reduce the time spent responding to customer problems.
Find out more about how our customer care automation solution can help increase your end customer satisfaction and cut OPEX.