Provide easy-to-use data services across a range of devices while reducing OPEX through lower marketing and customer support costs.
Your customers are accessing services through a wide range of devices. Making sure you can provide the same services across the whole range is vital if you are going to make the most of the growing demand for data services.
Our Device Management solution helps you improve your customers’ experience by making sure their devices work on first use and offering services optimized to their specific device.
You’ll be able to offer all your services across a range of devices as well as make informed decisions when marketing new services to customers.
We’ll help you reduce your customer support costs with automatic error correction and self-care. Users can retrieve configurations and download new firmware or applications without needing to call customer support.
And if your customers do need to call you, our solution will automatically send you all the relevant information on their device so you can solve problems faster.
With automatic device configuration, you’ll be able to make sure services work first time on your customers’ devices, increasing take-up of new services and providing a faster roll-out.
We’ll also help you get detailed information on the devices your customers are using. You’ll see real-time device capabilities and how many customers are using particular devices or features, so you always know what their devices are capable of. You’ll be able to use this to make informed decisions on what new revenue-generating services to offer.
And with our lock and wipe feature, you can give your customers peace of mind that their data is safe on your network.
The business benefits
- Reduce OPEX with fewer calls to support centers
- Higher revenue from easy-to-use services
- Improved end-user experience
- Efficient planning for new services
- Increased take-up of new services
Why Nokia Siemens Networks?
Our Device Management solution has been deployed to over 70 networks worldwide, giving them access to our pool of more than 2,500 experts. Our solution gives you the ability to manage more than 4,500 devices including iPhone and Android smartphones as well as a large number of lower- end devices. We recognize more than 47,000 different device types. Combined with our device capability database, this provides valuable insight into your device networks.
Learn more about how our device management solution can help reduce your customer support costs.