Device management solution

Improve customer experience and service take-up while cutting marketing and customer care costs

How can the Nokia Siemens Networks device management solution help?

Communications Service Providers (CSPs) are being challenged on two fronts. While providing traditional voice and messaging communications services, they also need to make internet applications and content available to end users on as many different types of device as possible.

The variety of devices, applications and configuration options is increasing, leading to a situation in which end users are changing devices more frequently – often through sales channels not owned by CSPs.

A device management solution from Nokia Siemens Networks can:

  •  provide service configurations for new and existing customers, both business and consumer
  •  automate and accelerate rollout of new services
  •  identify potential customers for new services
  •  increase device and data security through device lock and wipe
  •  reduce device maintenance costs by automatically correcting faults and problems
  •  automatically correct GPRS settings on mobile terminals (requires Traffica for Packet Core)
  •  provide real-time information on device assets, capability databases and usage preferences

Customers experience benefits of the Nokia Siemens Networks device management solution

  • services work first time with no need to configure the device
  • improved customer service

Financial benefits of the Nokia Siemens Networks prepaid and topup solution

  • lower OPEX in customer care and marketing
  • higher revenue from easy-to-use services

Customer service benefits of the Nokia Siemens Networks device management solution

  • automated provisioning, e.g. after detecting new devices
  • proactive customer care
  • self-service
  • more effective tools, e.g. diagnostics, displaying real-time customer information, downloading applications, updating firmware

Sales & marketing benefits of the Nokia Siemens Networks device management solution

  • efficient planning of new services through better information: for example, is there a critical mass of terminals in the target market segment?
  • credibility as a partner for enterprise clients
  • faster reaction to changes in the terminal base
  • proactive service promotions pushed to targeted segments with capable devices
  • dynamic web portals based on customer active device (e.g. promotions, upgrades, accessories)
  • tracking of service uptake and correlation with device ownership
  • real-time, customer-specific device insights support planning and business decisions, including:

device model and vendor distribution
number of customers per device feature
supported features for each device
customer specific device change history
customer behavior when holding device
device capability information

Management benefits of the Nokia Siemens Networks device management solution

  • ensures service take-up
  • enables volume data services by providing data security
  • captures enterprise service revenues by offering device management as a hosted service

Why choose Nokia Siemens Networks?

  • an all-in-one solution that addresses all activities in device management lifecycle
  • a proven carrier-class multi-vendor solution deployed to 49 customers worldwide
  • unique combined knowledge in building networks and devices
  • multi-vendor network and device support
  • reliable, professional integration and care services (over 500 system integration projects accomplished so far, with 2500 experts worldwide)