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PrintTransformational Outsourcing
Discover how a more intelligent approach to outsourcing delivers not just real-time performance but also really happy customers
Customers now expect so much more from mobile broadband. To attract them, you have to go beyond network coverage. You have to launch innovative services and find ways to increase your customer spending on them.
We understand that your outsourcing model needs to evolve to match this development. Our Transformational Outsourcing enables you to optimise the real time performance of your network as you would expect. The difference is that it also enables you to get really happy customers by managing the things that matter to them – like services, traffic and devices.
We can give you a view of what’s happening to a service as well as what’s happening in different parts of the network. Our ultimate aim is to help you manage end to end customer experience across 3 tiers:
- Network management – includes monitoring, trouble ticketing, fault management, performance management and configuration management across multi-vendor network elements
- Service management – includes service modelling and launch, service monitoring and root cause analysis, service trouble ticketing, service incident and problem management and service quality and Service Level Agreement (SLA) management
- Managed customer experience– includes monitoring and proactive customer care as well as improvement and value monetization around the complete customer lifecycle.
Our Transformational Outsourcing draws on the experience of over 25,500 professionals worldwide and is managed from one delivery centre. We offer software-driven insights around subscriber service usage, device patterns, the management of individualised Key Performance Indicators (KPIs) and real time management of multi-vendor networks.
The business benefits
- 20% lower network related opex
- Better service experience for end user
- 70% reduced calls to customer care
- Ability to provide differentiated service level to different customer segments
- 70% reduction of service problem resolution time
Why Nokia Siemens Networks?
Combined with Motorola Systems, we are the Number 1 Professional Services & Outsourcing vendors among the network providers worldwide (source: Infonetics report May 2011 on Professional Services & Outsourcing to Service Providers).
We manage networks carrying 700 million subscribers across 390 managed services contracts and 1,300 optimisation projects.
We lead the industry in addressing the rapid evolution and demand placed upon networks. Just recently, we won the Economic Times Telecom Award for Innovative Managed Services (juried by Ernst & Young).