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PrintUnite 9 - Transform around the customer
Stay agile to stay in front
Do you sometimes feel you are missing out on a terrific new business opportunity because it requires changes to the way your company works that are too costly or take too long to implement?
I’d guess that a majority of executives in the communications sector would admit to answering ‘yes’.
TeliaSonera unifies customer data across borders
Part of an extended network modernization program, TeliaSonera has implemented an initiative to bring together subscriber data from six countries onto a single management system. When finally completed in about two years, the project will enable TeliaSonera to service ten million mobile subscribers in Denmark, Estonia, Finland, Lithuania, Norway and Sweden from a single access point.
CEM 2.0: High performance customer experience management
In today’s world, customer experience matters more than ever. Managing the customer experience is a operators’ clear path to market differentiation and leadership. According to a Nokia Siemens Networks analysis of one UK operator, raising customer satisfaction to the average European level would cut churn rates by 7%. And that would translate into a cumulative increase in gross profit over four years of more than GBP 200 million.
Technologies for the future: Deutsche Telekom’s view
unite: Let’s start by looking at the effects that the mobile broadband boom is having on networks. What are the key challenges facing Deutsche Telekom?
Baujard: Before talking about challenges, we should first recognize that the data boom is a huge opportunity for the entire mobile industry and it is fueling all our futures.
Telefónica Lab probes the smartphone experience
Part of an According to many media pundits, this year’s Consumer Electronics Show in January in Las Vegas was a tablet bonanza with an estimated 100+ tablet computers on display. As more and more of these sophisticated mobile devices come onto the market, adding to the population of smartphones, what will be the impact on networks? How can operators ensure they can continue to deliver a winning customer experience?
Vodafone brings mobile broadband to Albania
With one of Europe’s lowest fixed line penetration rates, the growth in mobile subscribers in Albania has been one of the continent’s fastest. Consequently, the number of Albanian Internet users is low, making the market ripe for the roll out of mobile broadband services. It’s an opportunity that has not escaped the attention of Vodafone Albania.
Vodacom supports football fans at World Cup
In 2010, the first football world cup to be held on African soil put South Africa and its preparations for the FIFA tournament in the global spotlight. With half a million visitors expected, demand on mobile networks was bound to be intense.
Despite the pressure, Vodacom South Africa turned in a superb performance with its network delivering excellent voice and data services and seamless connectivity throughout the event. The triumph was due mainly to the close cooperation between Vodacom, other suppliers and Nokia Siemens Networks, which deployed its Special Event Support services, starting preparations a full six months before the opening game on 11th June.
Communications: The power behind smart grids
Phones, laptops, printers, cameras, exercise monitors and vehicles are some of the many types of smart, connected devices that are bringing new levels of convenience and security to people’s lives. Meanwhile, connected machines are helping to reduce operational costs for businesses, adding value to their products and services and helping to meet ambitious CO2 reduction targets.
Chileans embrace mobile broadband
In Chile, only half of the households have a landline, which makes mobile broadband the only way that many people can get online. So, it’s no surprise that since 2008, when mobile broadband dongles appeared in Chile, their take-up has been rapid. Movistar, Telefónica’s brand in Chile, has enjoyed a year-on-year doubling of mobile broadband customers. Reaching more than 300,000 subscribers in mid-2010, Movistar now commands 40% of the market.
SaskTel brings next generation networks to rural Canada
unite: This has been a challenging year for the industry with growing broadband demand and competition. What is SaskTel doing to keep up with customer needs
Stacey: While these times have been very demanding, it has been an incredibly exciting time. What we see is a continuing shift in how consumers want to communicate and what that means to them. We want to help our customers use our network to run their lives better and more simply – whether they are a consumer or a business. And we want to invest in the technology that keeps us at the forefront in terms of our network, devices, applications and functions. Customers don’t think about convergence, they just think about an access point to everything they want to do.
Industry-leading Health and Safety recognized in India
At the end of October 2010, Nokia Siemens Networks’ Global Services organization for Vodafone in India gained BSI (British Standards Institution) certification to OHSAS 18001:2007 (Occupational Health and Safety Management Systems).
The sky’s the limit for cloud computing
Cloud computing was already a USD 60 billion global market in 2009 and it’s growing fast at around 20% CAGR, according to analyst company Gartner. Operators are in a unique position to benefit from the resulting opportunities both as users and as providers of cloud services. And as more of us opt to use cloud services, the role of high-speed communications networks will become even more valuable than it is today, further strengthening the position of operators.
New group to smooth the way for Asian cloud computing
The non-profit organization will address regional issues such as privacy and security, compliance and regulatory mandates, licensing, service levels and other market risks.
Security services capture new revenue streams
Nine out of ten emails are spam. There has been a hundred-fold increase in the number of different malware strains identified in malicious emails since 2009. Around 95 billion phishing emails are estimated to have been in circulation in 2010. Such numbers, from Symantec’s MessageLabs Intelligence 2010 security report, reveal the stark reality of the rising risks of being online.
Fiber speeds doubled to pass 400G development milestone
An important step in the development of 400G networks was completed in September 2010, when Nokia Siemens Networks became the first company to transmit data at 200 Gigabits per second (200G) over standard optical fiber. The lab trial demonstrates that the speed per wavelength of existing fiber can be doubled, helping many operators to avoid the high cost of laying additional fiber lines to meet growing capacity demand.
100th customer migrated to IP-based mobile backhaul
Nokia Siemens Networks has become the first vendor to migrate its 100th customer from legacy mobile backhaul technology to IP/Ethernet.
Transformation to all-IP networks is gaining momentum. Moving to a cost-effective, highly reliable and scalable IP/Ethernet backhaul is a critical step to meet the growing capacity demands on networks caused by the rise of smart devices and always-on applications.
Accelerating mobile broadband with TD-LTE
Enabling operators to take advantage of unpaired spectrum to deliver high speed mobile broadband, Time Division Duplex (TDD) LTE, or TD-LTE, became a global technology in 2010. Important milestones included the first TD-LTE call in India Broadband Wireless spectrum at 2.3 GHz and the success of TD-LTE tests by China’s Ministry of Industry and Information Technology (MIIT).
Smart business beyond flat rates
Many operators have abandoned flat-rate tariffs in favor of tiered charging structures for smartphones. The aim is to protect infrastructure from being overloaded by the heaviest users, but in competitive markets with changing customer expectations, operators face difficult choices.
QoS differentiation boosts quality of experience on 3G and LTE
End-to-end quality of service (QoS) differentiation keeps network traffic flowing smoothly at busy times by allocating different priorities to traffic from different users and applications. At Mobile World Congress Nokia Siemens Networks is demonstrating its QoS differentiation solution that provides end-to-end differentiation in both 3G and LTE networks.
World's most powerful base station controller cuts energy costs by 80%
Nokia Siemens Networks has introduced a new Flexi BSC (base station controller) configuration that offers up to 80% reduction in energy consumption along with a 40% increase in capacity over existing base station controllers.
The Flexi BSC is future-proof, providing for the first time in the industry a handling capacity of 4,200 transceivers and over 25,000 Erlangs in a compact and single cabinet. This implies that, with the new Flexi BSC configuration, operators can replace up to 32 existing base station controllers in the field and enjoy high efficiency in building and operating GSM networks.
Delivering security for LTE
When any new technology is introduced, operators need to look at their options for protecting and securing their networks, particularly when it comes to the transformation to all IP. And so it is with the roll out of LTE.
In GSM and UMTS networks, traffic is generally protected by encrypting it between the user equipment and the radio network controller, typically installed in a building and trusted environment. LTE architecture is different because it’s flat and there is no controller. Instead, encryption is typically applied at the LTE base station.
Making HSPA go faster and faster
A clear evolution path to take High Speed Packet Access (HSPA) to speeds that equal LTE has been set by the 3G Partnership Project (3GPP). 3GPP Release 10 for HSPA aggregates four carriers using MIMO (Multiple Input Multiple Output) to enable HSDPA to reach a peak downlink data rate of 168 Mbps with 20 MHz of spectrum.
New network operations centers for Brazil and Russia
Nokia Siemens Networks is to open two Global Network Operations Centers (GNOC) in Brazil and Russia. Adding to the two existing GNOCs in India and one in Portugal, the two new centers bring the number of GNOCs worldwide to five.
The GNOC near Moscow is expected to begin network management operations during the second quarter of 2011. The center is designed to operate multi-vendor networks. Operators will benefit from closer operational control, increased efficiency, improved service delivery, and high reliability, uptime and data security.
Ten times faster from now on
During 2010, the number of LTE network commitments counted by GSA more than doubled, yet Nokia Siemens Networks beat the global growth trend by more than tripling its commercial LTE deals.
The figures reflect two trends. First, the demand for faster and more widely available mobile broadband services continues to rise. Second, LTE is generally accepted as the most efficient technology to deliver the best broadband customer experience to more users.
New functions make GSM networks smarter
Nokia Siemens Networks is to open two Global Network Operations Centers (GNOC) in Brazil and Russia. Adding to the two existing GNOCs in India and one in Portugal, the two new centers bring the number of GNOCs worldwide to five.
The GNOC near Moscow is expected to begin network management operations during the second quarter of 2011. The center is designed to operate multi-vendor networks. Operators will benefit from closer operational control, increased efficiency, improved service delivery, and high reliability, uptime and data security.
Get set for the future with Flexi Multiradio 10 Base Station
3GPP release 10 is fast approaching and new and powerful technologies will be arriving along with it, including LTE Advanced (LTE-A). Nokia Siemens Networks is well prepared for the new technologies and is using Mobile World Congress 2011 to launch the Flexi Multiradio 10 Base Station, which can support four radio technologies from a compact 25 liter baseband enclosure setting a new reference in terms of integration density achieved.
SON is reality with Nokia Siemens Networks
The Nokia Siemens Networks SON (Self Organizing Networks) Suite is currently being tested and implemented in mobile networks throughout the world. The first commercially available SON features accelerate LTE network roll-outs and provide additional benefits for existing 3G networks.
How smart is your network?
Cell_PCH is a technology from Nokia Siemens Networks that delivers smartphone battery lifetimes up to 50% longer, data connection setup times that are up to four times faster and an average reduction of 30% in signalling traffic.
Partnership enables integrated services
Nokia Siemens Networks and OpenCloud have signed a deal to integrate OpenCloud’s applications servers and service broker systems into the Nokia Siemens Networks charge@once unified suite for convergent charging and billing. The resulting joint offering will help operators to converge their existing telecom assets and new IP capabilities to deliver new services across their entire customer base, including postpaid and prepaid, fixed and mobile.