- Portfolio
- Portfolio A to Z
- Products
- Solutions
- Caching and Content Delivery Networks
- Carrier Ethernet Transport
- Customer Care Automation
- Device Management
- Heterogeneous Networks
- Integrated Packet Transport Network
- Mobile Backhaul
- Mobile Site Connectivity
- Multi Vendor Configuration Management and Optimization
- Multilayer Optimization
- Multiservice IP Backbone
- Network Sharing
- Policy Integration Package
- Quality of Service Differentiation
- Self Organizing Networks
- Smartphone Friendly Networks
- Subscriber Data Management
- Voice over LTE
- WCDMA Refarming
- Services
- Industries
- Customer Successes
- Liquid Net
- Customer Experience Management
- Total Expertise
- Business Needs
- News & Events
- Perspectives
- Support
- About us
PrintOSS Transformation
Business models are adapting to react to the unprecedented changes in consumer behavior. We can help you transform your business processes and OSS systems to drive that change and keep up with your customers’ demands.
Today’s end users want to be able to access services anytime anywhere. The customer experience needs to be personal, simple and immediately valuable to meet these expectations.
Improving customer experience while reducing CAPEX and OPEX, not to mention exploring new technologies and platforms to increase revenue is a major challenge.
Having the right processes and OSS systems behind the continuous evolution of your business can make the difference between success and failure in the new competitive landscape.
Our unique methodology enables OSS transformation built around your customers. It starts from the desired outcome for their experience. This is the first step, before we identify the processes, OSS architecture and tools needed to get you there.
Our process-led approach to transformation is supported by proven methodology, industry best practice process libraries and open reference architectures that can transform the way your business operates.
As a result, you’ll be able to track your processes using customer experience key performance indicators (KPIs) and analyze them over time so you can modify and optimize them based on your business priorities.
The business benefits
- Increased agility to respond to changing consumer demands
- Greater customer satisfaction and loyalty
- Lower costs due to improved operational efficiency
- Higher revenue and profitability from new service and technology
Why Nokia Siemens Networks?
Every day a quarter of the world’s population connect using Nokia Siemens Networks infrastructure and solutions. Drawing on our deep telecom operations expertise combined with our advanced and automated OSS solutions, you can achieve continuous improvements in the quality and performance of your network and services.
Nokia Siemens Networks unique customer-focused approach has been recognized with 3 industry awards for business process automation in 2011. Over 600 operators around the world are already reaping the benefits of our OSS solutions and decades of experience in customer engagement and managed services.